SMEMindsThis policy applies to every plan and pass for the SMEMinds Playbook, which SMEMINDS LLP, Surat, Gujarat, India operates.
No refunds
Access is digital and starts the moment your payment is confirmed, so plans and passes are not refundable, including for a change of mind or an unused part of a term. Free lessons are open in every Playbook so you can try before you buy.
Plans do not renew on their own and nothing is charged again, so there is never anything to cancel, and there is no cancellation fee.
If something has gone wrong
Write to support@smeminds.com from your account’s email with your invoice number (in Account → Plan and invoices) and what happened. We look at every case and reply within 3 working days.
This does not take away a refund the law gives you. If you were charged twice, or paid for access you never received, we refund it to the payment method you used (through Razorpay, within 7 working days of our decision) and issue a GST credit note.
Who we are, and how to complain
The SMEMinds Playbook is operated by SMEMINDS LLP, a limited liability partnership registered in India, registered office A2/306, Sundaram Status, Opp. Swapna Shrushti, Bhestan, Bhestan Police Station, Surat - 395023, Gujarat, India. GSTIN 24AFZFS5711A1ZX.
For help with your account, a lesson, a payment or a refund, write to support@smeminds.com (Monday to Saturday, 10:00 to 19:00 IST). If you are not satisfied, or your complaint is about your personal data, write to our Grievance Officer, Maheshwariba Yadav, at ecommerce@smeminds.com. We acknowledge every complaint within 48 hours with a reference number and a copy of the complaint as we recorded it, and resolve it within 30 days of receiving it.
You can also contact the National Consumer Helpline (1915, or consumerhelpline.gov.in), and nothing here limits your right to approach a consumer commission where you live. For a complaint about your personal data you may go to the Data Protection Board of India once you have used our grievance process.