SMEMindsHelp with your account, lessons or a payment
Write to support@smeminds.com. We answer Monday to Saturday, 10:00 to 19:00 IST, usually within one working day. Most questions are answered in the help centre.
Refunds and invoices
See the refund policy, then write to support@smeminds.com with your invoice number. Your GST invoices are in Account → Plan and invoices.
Your personal data, and complaints
To see, correct or erase your data, or to complain about anything we have not put right, write to Maheshwariba Yadav, our Grievance Officer, at ecommerce@smeminds.com. The privacy notice explains your rights.
Who we are, and how to complain
The SMEMinds Playbook is operated by SMEMINDS LLP, a limited liability partnership registered in India, registered office A2/306, Sundaram Status, Opp. Swapna Shrushti, Bhestan, Bhestan Police Station, Surat - 395023, Gujarat, India. GSTIN 24AFZFS5711A1ZX.
For help with your account, a lesson, a payment or a refund, write to support@smeminds.com (Monday to Saturday, 10:00 to 19:00 IST). If you are not satisfied, or your complaint is about your personal data, write to our Grievance Officer, Maheshwariba Yadav, at ecommerce@smeminds.com. We acknowledge every complaint within 48 hours with a reference number and a copy of the complaint as we recorded it, and resolve it within 30 days of receiving it.
You can also contact the National Consumer Helpline (1915, or consumerhelpline.gov.in), and nothing here limits your right to approach a consumer commission where you live. For a complaint about your personal data you may go to the Data Protection Board of India once you have used our grievance process.